77vip Privacy Policy for Pakistan

1 Introduction

This Privacy Policy describes how 77vip ("we", "us", "the Platform") collects, uses, stores and protects the personal information of players who register and use the 77vip website and mobile application at 77vip.cx.

We take your privacy seriously. Whether you are depositing in PKR via JazzCash, placing a bet on a Pakistan Super League (PSL) match, spinning the reels on one of our slot games or chatting with the live dealer tables, your personal data is handled with care and stored securely at every step.

By creating an account on 77vip, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described below. If you do not agree with any part of this policy, please do not register or continue using the platform.

This policy applies to all 77vip services — including the website, the mobile app available via the Download page, Live Casino, Slot Games, Sports Betting, Bingo, Promotions and any future features we add to the platform.

2 What Information We Collect

We collect personal information in several ways — directly from you during registration and account use, automatically through your device and browser when you visit the platform, and from third-party payment processors when you make a deposit or withdrawal.

Information you provide directly:

• Registration data: Your full name, date of birth, mobile number, email address and country of residence when you sign up.
• Identity verification documents: Where required — such as before processing your first withdrawal — we may ask for a copy of your CNIC (Computerised National Identity Card) or equivalent government-issued ID to confirm your identity and age.
• Financial information: Your preferred payment method details (JazzCash number, Easypaisa account, bank account details or card details) as provided during deposit and withdrawal requests. Full card numbers are never stored on our servers; payment details are tokenised by our payment processing partners.
• Communication records: Messages you send to our support team via live chat or any other contact channel, including details of any complaints or disputes you raise.
• Preferences and settings: Responsible gaming limits, notification settings and other platform preferences you configure within your account.

Information collected automatically:

• Device and technical data: Your IP address, device type, operating system version, browser type, screen resolution and mobile network information.
• Usage data: Pages visited, games played, bets placed, time spent on the platform, session timestamps, deposit and withdrawal history, and bonus activity.
• Location data: Approximate geographic location derived from your IP address. We do not collect precise GPS-level location data unless your device explicitly grants that permission via the app.
• Cookie and tracking data: See Section 6 for full details on how we use cookies and similar technologies.

3 How We Use Your Information

The personal data we collect is used for specific, legitimate purposes. We do not use your data in ways that go beyond what is described in this policy without first obtaining your consent.

We do not use automated decision-making or profiling in ways that produce legal or similarly significant effects on you without human review. Where we use data to personalise your experience — such as recommending cricket betting markets or slot games — this is purely to make the platform more relevant and convenient for you.

4 How We Share Your Data

77vip does not sell, rent or trade your personal data to any third party for their own marketing or commercial purposes. Full stop. Your data is shared only in the following limited and necessary circumstances:

• Payment processors: When you deposit or withdraw funds, your payment details are shared with our payment processing partners — including those facilitating JazzCash, Easypaisa, Raast and bank transfer transactions — solely for the purpose of completing that transaction.
• Identity verification providers: Where we use a third-party service to verify your identity documents, the relevant data is shared with that provider under a strict data processing agreement.
• Technology and infrastructure partners: Our hosting, security and platform infrastructure providers may have limited access to data in order to operate and maintain platform systems. All such partners are bound by contractual data protection obligations.
• Fraud prevention and anti-money laundering: In cases of suspected fraud, collusion or financial crime, we may share relevant account and transaction data with fraud prevention agencies or relevant internal investigation teams.
• Legal obligations: If we are required by law, court order or binding legal process to disclose certain data, we will do so while notifying you where legally permissible.

5 Payment Data and Financial Security

All financial transactions on 77vip are processed in PKR (Pakistani Rupees). We support JazzCash, Easypaisa, Raast, bank transfers, debit/credit cards and mobile wallets as deposit and withdrawal channels for Pakistani players.

We treat financial data with the highest level of protection:

• Full card numbers and sensitive payment credentials are never stored on 77vip servers. All card transactions are tokenised by our PCI-DSS compliant payment gateway partner.
• Mobile wallet account numbers (JazzCash, Easypaisa) are stored in encrypted form and used exclusively for processing transactions you initiate.
• Bank account details provided for withdrawal purposes are stored securely and used only for the purpose of processing your withdrawal request.
• All financial data is transmitted over encrypted HTTPS connections. No payment information is ever transmitted in plain text.
• Transaction records are retained for a minimum period as part of our internal financial controls and anti-fraud monitoring systems.

If you believe an unauthorised transaction has occurred on your 77vip account, contact support immediately via live chat. We will freeze the account balance and begin an investigation within 24 hours of receiving your report.

6 Cookies and Tracking Technologies

77vip uses cookies and similar tracking technologies to keep the platform running smoothly, remember your preferences and understand how players use the site so we can keep improving it.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These include session authentication cookies that keep you logged in during a gaming session and security tokens that protect against cross-site attacks. You cannot opt out of essential cookies while using the platform.
• Functional cookies: Remember your language preference, display settings and game history so you do not have to reconfigure things every time you log in.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are most visited, where players drop off and which features are most popular. This data is aggregated and cannot be used to identify you personally.
• Marketing cookies: Used to deliver relevant promotional content about 77vip bonuses and offers. These are only placed if you have opted in to marketing communications. You can opt out at any time by contacting support.

Most browsers allow you to view, manage and delete cookies through your browser settings. Blocking essential cookies may prevent parts of the 77vip platform from working correctly. Blocking functional or analytics cookies will not affect your ability to play or transact.

7 How Long We Keep Your Data

We keep your personal data for as long as your account is active and for a reasonable period thereafter, in line with the following principles:

• Active accounts: All personal data associated with your active account is retained for the duration of the account's existence on the platform.
• Closed accounts: After an account is closed — whether by your request or by 77vip — we retain core account data and transaction records for a minimum of five years. This is necessary to comply with our internal anti-fraud, anti-money laundering and dispute resolution requirements.
• Support communications: Records of customer support interactions are retained for three years from the date of the interaction.
• Marketing data: If you have opted in to marketing communications and subsequently opt out, your contact details are removed from our marketing list within 30 days, though your account data may be retained per the terms above.
• Verification documents: Identity documents submitted for verification purposes are retained for the duration of the account plus five years following closure.

After the applicable retention period has elapsed, personal data is securely deleted or anonymised so that it can no longer be linked back to you.

8 Security Measures

Keeping your data safe is a core responsibility we take seriously. 77vip implements industry-standard technical and organisational security measures to protect your personal information against unauthorised access, accidental loss, alteration or disclosure.

• 256-bit SSL/TLS encryption on all data transmitted between your device and our servers.
• Encrypted data storage for all sensitive account fields including passwords (hashed and salted), payment references and identity document data.
• Access controls: Only authorised 77vip personnel with a legitimate operational need can access personal data, and all such access is logged and auditable.
• 24/7 security monitoring to detect and respond to unusual login attempts, suspicious transaction patterns and potential account takeover activity.
• Two-factor authentication (2FA) is available and recommended for all 77vip accounts to add an extra layer of login security.
• Regular security reviews of our platform infrastructure, access logs and data handling procedures.

Despite these measures, no system is completely impenetrable. In the unlikely event of a data breach that poses a risk to your personal information, we will notify affected players promptly via their registered contact details and take immediate steps to contain and remediate the breach.

9 Your Data Rights

You have meaningful rights over the personal data 77vip holds about you. We are committed to honouring these rights in a timely and straightforward manner. To exercise any of the rights below, contact our support team via live chat with your account details and a description of your request.

• Right to Access: You can request a copy of all personal data we hold about you at any time. We will respond within 30 days of receiving your request.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. Most basic account details can also be updated directly within your account settings.
• Right to Erasure: You can request that we delete your personal data. We will honour deletion requests where there is no overriding legal or contractual reason to retain the data. Note that transaction records may be retained for the minimum period outlined in Section 7 even after a deletion request.
• Right to Restrict Processing: You can ask us to stop actively using your data in certain ways while a dispute or correction request is being resolved.
• Right to Data Portability: You can request your personal data in a structured, machine-readable format so that it can be transferred to another service where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent — such as marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You can object to the processing of your data for direct marketing purposes at any time. We will cease using your data for that purpose immediately upon receipt of an objection.

10 Minors and Age Verification

77vip is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory step during the account registration process, and we reserve the right to request documentary proof of age at any point — particularly before processing an initial withdrawal.

If we become aware that personal data has been collected from a person under 18, we will immediately close the account, void any associated transactions and delete all personal data related to that individual without delay.

If you are a parent or guardian and believe your child has registered on 77vip, please contact our support team immediately. We will investigate and act promptly.

11 Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in how we operate the platform, new services we introduce, or updated data handling practices. When we make changes, we will update the "Last Updated" date at the top of this page.

For material changes that significantly affect how we use your data, we will notify active players via their registered mobile number or email address before the changes take effect, giving you the opportunity to review the updated policy and, if necessary, close your account if you do not wish to continue under the new terms.

Your continued use of 77vip after a policy update constitutes your acceptance of the revised Privacy Policy. We recommend bookmarking this page and revisiting it periodically.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please get in touch with the 77vip support team.

The fastest way to reach us is via the live chat on the 77vip platform, available around the clock. You can also visit our FAQ page for quick answers to common privacy-related questions, or review our Terms and Conditions for full platform rules.

Our support team aims to respond to all privacy-related requests within 5 business days and to fulfil data access or deletion requests within 30 calendar days of receiving a valid request.

Email: [email protected]